Swansea Consumer Support Network

Action Pack for Consumers

When things go wrong, knowing your consumer rights and what action you can take is vital, to make sure your complaint is sorted out quickly and satisfactorily.

Our Action Pack is designed to be a step by step guide to successful complaining, to try and help you get a fair deal as a consumer.

The Action Pack also contains standard letters which you can print off and use for specific problems.

Each document is in PDF format. Most computers will open PDF documents automatically, but you may need to download Adobe Acrobat Reader.

Standard Letters

These standard letters open in Word format

Swansea Consumer Support Network, c/o Trading Standards Division, City and County of Swansea, The Guildhall, Swansea. SA1 4PE Telephone: 01792 635600 Fax: 01792 635676 Email: csn@swanseaconsumer.org.uk

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