Consumer Advice
Last year our network members dealt with around 7,000 consumer complaints as well as a large number of general enquiries.
Goods most commonly complained about include second-hand cars, mobile phones,
electrical products and computer packages. Complaints about work or
services include typically home improvements, building work and tarmac
contractors. Other common issues include problems with consumer credit,
insurance, and "scams" such as prize draw circulars, homeworking schemes, chain
letters and foreign lotteries. Businesses in Swansea also encountered
problems with misleading mailshots from bogus data protection companies and the
tactics used by internet domain name sellers.
This web site provides information and advice 24 hours a
day to help consumers learn about their legal rights so they
can resolve their problems and read about issues of concern
to Swansea consumers and businesses.
From this page you go to our self-help advice sheets. If you are an Swansea trader or resident, we can send you leaflets including those produced by other organisations such as The Office of Fair Trading and The Department of Trade and Industry.
It is also possible to search the notes and leaflets for a relevant word or words. Check latest news for updates.
Guidance notes and leaflets
Either go to listing
Or search the advice sheets and leaflet titles
This search will return all pages which
match any of your selected words. Searching for 'food health' will find
pages which include the words 'food' OR 'health' but will not find part words, for
example, a page containing the word 'heal'. The search is not case sensitive.
Swansea Consumer Support Network, c/o Trading Standards Division, City and County of Swansea,
The Guildhall, Swansea. SA1 4PE Telephone: 01792 635600 Fax: 01792 635676 Email:
csn@swanseaconsumer.org.uk
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