Your Views
Swansea Consumer Support Network welcomes your views and
comments on our web site and issues affecting consumers and
businesses in Swansea. Don't forget to fill in your name,
email address and town on the form.
What you told us
A street survey carried out in Swansea by Swansea
Consumer Support Network revealed the following:
89% of people interviewed had experienced at least
one consumer problem with many people having experienced
several problems.
74% of people who had a consumer problem had
complained to the trader, but 45.5% did not receive
satisfaction.
54% of people interviewed thought that they were
well or fairly well informed about their consumer rights.
Only 35% of people thought it was easy or fairly
easy to get information or advice on consumer rights.
Do you agree? Do you feel confident that you know your
consumer rights? Did you find it easy to get the
information you needed when you had a problem?
Trading Standards undertake a wide range of tasks to protect
consumers and help businesses.
- Where do you think we should concentrate our resources?
- What do you think is most important?
We would like to know. To express your views, please complete the
short questionnaire below as well by selecting the relevant buttons.
Normally, we can only assist traders and residents from Swansea.
However, we welcome comments and feedback from anyone, wherever you are.
Swansea Consumer Support Network, c/o Trading Standards Division, City and County of Swansea,
The Guildhall, Swansea. SA1 4PE Telephone: 01792 635600 Fax: 01792 635676 Email:
csn@swanseaconsumer.org.uk
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