Swansea Consumer Support Network


   


Business Advice - Helpful Contacts

On this page you will find a list of helpful business contacts. Click on the type of organisation you require for full details. For Swansea Consumer Support Network contacts, please go to our About Us page.


Business Link

www.businesslink.gov.uk  Department of Trade and Industry Business Link website - practical help and advice for businesses

www.sbs.gov.uk  Small Business Service

www.smallbusinessforums.org  Small Business Community forum - interactive portal serving as a resource to support small business throughout UK


Local business Advice

www.businessconnect.org.uk  Website of Business eye - entry point for all business support enquiries in Wales

www.wwcc.co.uk  West Wales Chamber of Commerce - business network covering Swansea, Neath Port Talbot, Carmarthenshire and Pembroke

www.waleseic.org.uk  Wales Euro Information Centre - one stop shop for information geared to Welsh enterprises


Enforcement Services

www.dti.gov.uk  Department of Trade and Industry website

www.consumer.gov.uk  Department of Trade and Industry Consumer Gateway - one stop information and advice service for consumers and businesses

www.swansea.gov.uk  City and County of Swansea website containing information about Trading Standards and other council services

www.tradingstandards.gov.uk  website of Trading Standards Central


Office of Fair Trading

The Office of Fair Trading plays a leading role in helping consumers understand their rights and protecting consumer interests throughout the UK, whilst ensuring that business practices are fair and competitive.

The OFT has a number of enforcement powers and responsibilities, including the overseeing of the consumer credit licensing system, ensuring that licenses to deal in consumer credit are only granted to persons who are considered fit to hold one.

The OFT does not deal with individual complaints but their website contains a variety of information relating to their work and consumer rights generally.

Read more about the work of the OFT

Office of Fair Trading,
Fleetbank House,
2-6, Salisbury Square,
LONDON EC4Y 8JX
e-mail: enquiries@oft.gsi.gov.uk

www.oft.gov.uk


Neighbouring Trading Standards Departments

Trading Standards Service,
Carmarthenshire County Council,
Public Protection,
County Hall,
Carmarthen SA31 1LE
Tel: 01554 742303
e-mail: PublicProtection@carmarthenshire.gov.uk

www.carmarthenshire.gov.uk

Trading Standards Service,
Neath Port Talbot County Borough Council,
Environment and Consumer Services,
Neath Civic Centre
Neath
SA11 3QZ

Tel: (01639) 764325
e-mail: consumeradvice@neath-porttalbot.gov.uk

www.neath-porttalbot.gov.uk


Other Organisations

www.abi.org.uk  Trade Association for UK Insurance industry

www.asa.org.uk  Advertising Standards Authority website - self regulatory body for the advertising industry responsible for compliance with the British Code of Advertising and Sales Promotion Practice.

www.payontime.co.uk  Better Payment Practice Group website - contains details of the Better Payment Practice code, designed to improve the payment culture between businesses in the UK

www.bsi-global.com  British Standards Institute

www.companieshouse.gov.uk  Companies House deal with the registration and provision of business information.  Website contains downloadable information leaflets and company information

www.cbi.org.uk  Confederation of British Industry

www.communitiesfirst.info  Communities First Support Network - provides support to those involved in Communities First programme

www.ccta.co.uk  Trade Association representing consumer and motor finance companies

www.defra.gov.uk  Department of Environment, Food and Rural Affairs website contains range of information on issues such as animal health and welfare, farming, food and drink and environmental protection

www.dma.org.uk  Direct Marketing Association.  Contains details of the direct marketing Code of Practice and Preference Schemes for consumers who wish to opt-out of receiving unsolicited mail, telesales calls, etc.

www.fact-uk.org.uk  Federation Against Copyright Theft

www.fast.org.uk  Federation Against Software Theft

www.fsa.gov.uk  Financial Services Authority

www.fsb.org.uk  Federation of Small Business representing self employed and small businesses in the UK

www.hmso.gov.uk  Her Majestys' Stationery Office website contains UK legislation which can be read online or ordered

www.informationcommissioner.gov.uk  Office of the Information Commissioner - responsible for enforcement of the Data Protection Act

www.lfyb.lawsociety.org.uk  Lawyers For Your Business - Law Society scheme designed to provide access to legal advice for small businesses

www.hse.gov.uk  Motor Vehicle Repair (MVR) Health and Safety Executive website providing guidance on activities such as motor vehicle maintenance, body repair and MOT testing

www.ofcom.org.uk  Office of Communications website - OFCOM is the regulator for the UK telecommunications industry

www.patent.gov.uk  The UK Patent Office - information relating to copyright, designs, patents and trade marks in the UK

www.wales.gov.uk  Welsh Assembly government website

 



Swansea Consumer Support Network, c/o Trading Standards Division, City and County of Swansea, The Guildhall, Swansea. SA1 4PE Telephone: 01792 635600 Fax: 01792 635676 Email: csn@swanseaconsumer.org.uk

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