Business Advice - Helpful Contacts
On this page you will find a list of helpful business contacts. Click on the
type of organisation you require for full details. For Swansea Consumer Support
Network contacts, please go to
our About Us page.
Business Link
www.businesslink.gov.uk
Department of Trade and Industry Business Link website - practical help and
advice for businesses
www.sbs.gov.uk
Small Business Service
www.smallbusinessforums.org Small Business
Community forum - interactive portal serving as a resource
to support small business throughout UK
Local business Advice
www.businessconnect.org.uk Website of Business eye
- entry point for all business support enquiries in Wales
www.wwcc.co.uk
West Wales Chamber of Commerce - business network covering
Swansea, Neath Port Talbot, Carmarthenshire and Pembroke
www.waleseic.org.uk
Wales Euro Information Centre - one stop shop for
information geared to Welsh enterprises
Enforcement Services
www.dti.gov.uk
Department of Trade and Industry website
www.consumer.gov.uk
Department of Trade and Industry Consumer Gateway - one stop
information and advice service for consumers and businesses
www.swansea.gov.uk
City and County of Swansea website containing information
about Trading Standards and other council services
www.tradingstandards.gov.uk website of Trading
Standards Central
Office of Fair Trading
The Office of Fair Trading plays a leading role in
helping consumers understand their rights and protecting
consumer interests throughout the UK, whilst ensuring that
business practices are fair and competitive.
The OFT has a number of enforcement powers and
responsibilities, including the overseeing of the consumer
credit licensing system, ensuring that licenses to deal in
consumer credit are only granted to persons who are
considered fit to hold one.
The OFT does not deal with individual complaints but their
website contains a variety of information relating to their
work and consumer rights generally.
Read more
about the work of the OFT
Office of Fair Trading,
Fleetbank House,
2-6, Salisbury Square,
LONDON EC4Y 8JX
e-mail:
enquiries@oft.gsi.gov.uk
www.oft.gov.uk
Neighbouring Trading Standards Departments
Trading Standards Service,
Carmarthenshire County Council,
Public Protection,
County Hall,
Carmarthen SA31 1LE
Tel: 01554 742303
e-mail:
PublicProtection@carmarthenshire.gov.uk
www.carmarthenshire.gov.uk
Trading Standards Service,
Neath Port Talbot County Borough Council,
Environment and Consumer Services,
Neath Civic Centre
Neath
SA11 3QZ
Tel: (01639) 764325
e-mail:
consumeradvice@neath-porttalbot.gov.uk
www.neath-porttalbot.gov.uk
Other Organisations
www.abi.org.uk
Trade Association for UK Insurance industry
www.asa.org.uk
Advertising Standards Authority website - self regulatory
body for the advertising industry responsible for compliance
with the British Code of Advertising and Sales Promotion
Practice.
www.payontime.co.uk
Better Payment Practice Group website - contains details of
the Better Payment Practice code, designed to improve the
payment culture between businesses in the UK
www.bsi-global.com
British Standards Institute
www.companieshouse.gov.uk Companies House deal
with the registration and provision of business information.
Website contains downloadable information leaflets and
company information
www.cbi.org.uk
Confederation of British Industry
www.communitiesfirst.info Communities First
Support Network - provides support to those involved in
Communities First programme
www.ccta.co.uk
Trade Association representing consumer and motor finance
companies
www.defra.gov.uk
Department of Environment, Food and Rural Affairs website
contains range of information on issues such as animal
health and welfare, farming, food and drink and
environmental protection
www.dma.org.uk
Direct Marketing Association. Contains details of the
direct marketing Code of Practice and Preference Schemes for
consumers who wish to opt-out of receiving unsolicited mail,
telesales calls, etc.
www.fact-uk.org.uk
Federation Against Copyright Theft
www.fast.org.uk
Federation Against Software Theft
www.fsa.gov.uk
Financial Services Authority
www.fsb.org.uk
Federation of Small Business representing self employed and
small businesses in the UK
www.hmso.gov.uk
Her Majestys' Stationery Office website contains UK
legislation which can be read online or ordered
www.informationcommissioner.gov.uk Office of the
Information Commissioner - responsible for enforcement of
the Data Protection Act
www.lfyb.lawsociety.org.uk Lawyers For Your
Business - Law Society scheme designed to provide access to
legal advice for small businesses
www.hse.gov.uk
Motor Vehicle Repair (MVR) Health and Safety Executive
website providing guidance on activities such as motor
vehicle maintenance, body repair and MOT testing
www.ofcom.org.uk
Office of Communications website - OFCOM is the regulator
for the UK telecommunications industry
www.patent.gov.uk
The UK Patent Office - information relating to copyright,
designs, patents and trade marks in the UK
www.wales.gov.uk
Welsh Assembly government website

Swansea Consumer Support Network, c/o Trading Standards Division, City and County of Swansea,
The Guildhall, Swansea. SA1 4PE Telephone: 01792 635600 Fax: 01792 635676 Email:
csn@swanseaconsumer.org.uk
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