Consumer Advice - Helpful Contacts
On this page you will find a list of helpful consumer contacts. Click on the
type of organisation you require for full details. Swansea Consumer
Support Network members contact details can also be found on our About Us page.
Citizens advice bureaux
National Association of Citizens Advice Bureaux (NACAB)
website:
www.adviceguide.org.uk
A directory of Citizens Advice Bureaux offices
including details of local surgeries and outreach
services is available at
www.nacab.org.uk Contact details of CAB offices in
the Swansea and surrounding area are listed below:-
Swansea Citizens Advice Bureau, 208
High Street, Swansea SA1 1PE
Tel: 01792 652902
E-mail:
enquiries@swanseacab.org.uk
Website:
www.swanseacab.org.uk
Neath Citizens Advice Bureau, 44,
Alfred Street, Neath SA11 1EH
Tel: 01639 635545
Port Talbot Citizens Advice Bureau,
36, Forge Road, Port Talbot SA13 1NU
Tel: 01639 895057
Ystradgynlais Citizens Advice Bureau,
47, Commercial Street, Ystradgynlais SA9 1JH
Telephone adviceline: 0845 6018421
Information centres
Infonation, Information and Resource Centre for Young
People, The Kingsway, Swansea
Office of Fair Trading (OFT)
The Office of Fair Trading plays a leading role in
helping consumers understand their rights and protecting
consumer interests throughout the UK, whilst ensuring that
business practices are fair and competitive.
The OFT has a number of enforcement powers and
responsibilities, including the overseeing of the consumer
credit licensing system, ensuring that licenses to deal in
consumer credit are only granted to persons who are
considered fit to hold one.
The OFT does not deal with individual complaints but their
website contains a variety of information relating to their
work and consumer rights generally.
Read more
about the work of the OFT
Office of Fair Trading,
Fleetbank House,
2-6, Salisbury Square,
LONDON EC4Y 8JX
e-mail:
enquiries@oft.gsi.gov.uk
www.oft.gov.uk
Other consumer contacts
www.consumer.gov.uk
Department of Trade and Industry Consumer Gateway - one stop
information and advice service for consumers and businesses
www.clsdirect.org.uk
Community Legal Service website - includes a directory for
finding sources of advice on all areas of law in your local
area
www.tradingstandards.gov.uk Trading Standards
Central website
www.wales-consumer.org.uk Welsh Consumer Council
www.courtservice.gov.uk The Court Service website
containing information about the court structure and
guidance on how to make a claim through the courts
www.consumercomplaints.org.uk Make a complaint
online to your local Trading Standards service
www.ripofftipoff.net Report a trader you think is
ripping off UK consumers
www.fsa.gov.uk
Financial Services Authority
www.financial-ombudsman.org.uk Independent service
for resolving a complaint against a financial services
company
www.oea.co.uk
Estate Agents Ombudsman
www.informationcommissioner.gov.uk (previously the
Data Protection Registrar)
www.lawsociety.org.uk The Law Society
www.olso.org
Legal Services Ombudsman
www.which.net
Consumers Association - publishers of Which? magazine
www.bbc.co.uk/watchdog BBC TV Watchdog programme
www.asa.org.uk
Advertising Standards Authority -
independent,
self-regulatory body for non-broadcast advertisements, sales
promotions and direct marketing in the UK
www.ofcom.org.uk
Ofcom is the new communications sector
regulator and replaces the Broadcasting Standards Commission
(BSC), the Independent Television Commission (ITC), OFTEL,
the Radio Authority and the Radiocommunications Agency.
www.icstis.org.uk
Regulatory body for the premium rate telephone service
industry
www.energywatch.org.uk Independent Council for
Fuel Consumers
www.dma.org.uk
Direct Marketing Association - includes details of
Preference Schemes for consumer who wish to opt-out of
receiving unsolicited Mail, Telephone calls, Faxes and E-mail
www.mops.org.uk
The National Newspapers Mail Order Protection Scheme
www.abtanet.com
Association of British Travel Agents
www.fmb.org.uk
Federation of Master Builders
www.findabuilder.co.uk Search facility to find a
Federation of Master Builders member in your local area
www.corgi-gas-safety.com Council for Registered
Gas Installers with search facility to find a local
installer and check registration of an installer
www.guildmc.com
Guild of master Craftsmen
www.ggf.org.uk
Glass and Glazing Federation
www.rmif.co.uk
Retail Motor Industry Federation
Neighbouring Trading Standards Departments
Trading Standards Service,
Carmarthenshire County Council,
Public Protection,
County Hall,
Carmarthen SA31 1LE
Tel: 01554 742303
e-mail:
PublicProtection@carmarthenshire.gov.uk
www.carmarthenshire.gov.uk
Trading Standards Service,
Neath Port Talbot County Borough Council,
Environment and Consumer Services,
Neath Civic Centre
Neath
SA11 3QZ
Tel: (01639) 764325
e-mail:
consumeradvice@neath-porttalbot.gov.uk
www.neath-porttalbot.gov.uk
Swansea Consumer Support Network, c/o Trading Standards Division, City and County of Swansea,
The Guildhall, Swansea. SA1 4PE Telephone: 01792 635600 Fax: 01792 635676 Email:
csn@swanseaconsumer.org.uk
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